Medior customer success manager: You help our clients move forward,from client question to solution

What you will do

One week you help a new client get started in Fulldev Sites. The next week you use AI to solve a problem in a webshop yourself. And in between you answer questions by email, WhatsApp and phone.

For clients

You carry the relationship with a fixed group of clients, mostly small and medium-sized businesses. You know what is going on and think along about how something is best done. Projects sit with the developers; you keep the overview of the relationship.

• Client questions. You keep asking until you know what someone really needs.
• Solving it yourself with AI. You handle smaller requests yourself, through to launch. Real development work goes to a developer, with everything they need.
• Thinking along. You steer a question to the best solution, even when it differs from what the client had in mind. When you see an opportunity, you raise it with the team.

Internal projects

What you see at clients makes Fulldev itself better.

• Our apps. You notice what clients find hard in Fulldev Sites and pass it on to the developers.
• Onboarding. You keep making it easier for new clients to get started on their own.

Who you are

To us, medior is not about how many years you have worked with clients. It means you help a group of clients independently, think along about the best solution and solve smaller technical requests yourself.

• You take ownership and finish what you start.
• You work independently, but not alone: when you get stuck, you ask your team. Asking good questions is part of the job.
• You have stood between client and technology before, for example at a digital agency, a webshop or a software company.
• You are technical enough to fix things yourself in Shopify, a CMS, HTML and CSS, and you already use AI every day.
• You speak and write Dutch and English well, and work at our office in Groningen one to three days a week. Culture is built at the same table.

What you work with

Among others Fulldev Sites, Shopify, Claude, Notion and WhatsApp. This is what we work with today; tomorrow that may be different. If you already know them, that is a nice bonus.

At Fulldev, AI does the hands-on work: a new page, a change in the webshop, an analysis. You decide what needs to happen, have it built and check that it is right. That way you help a client today, not next week.

Why Fulldev

Where we are going

We are building Fulldev into the development company that the biggest brands with a mission want to work with, in Europe and the United States. Today we already work for brands such as TEVEO, O'Neill and Skantrae. We are only at the start; join now and you help build it.

AI and development

Few companies combine such deep knowledge of AI with ten years of development experience, and so also know what happens behind the scenes. Together that is a rocket: with AI, you as a customer success manager handle yourself what used to end up on a developer's list. That is why we are not looking for customer service that passes things on, but for someone who handles it.

How we work

Building matters more than meetings. Version 1 teaches more than ten brainstorming sessions, and 80% today beats 100% never. Making mistakes is allowed. Hiding them is not. And we build as if the company were our own.

What you get with us

• A salary indication of €3,000 to €5,000, based on what you can do.
• 32 to 40 hours a week, at the times you are at your best.
• A seat at the table: as one of the first in the team, you help decide where Fulldev goes.
• Our full AI setup, from your first day.
• Grow toward our largest clients as fast as you show you can.

No clock-watching and no paperwork: what matters is that the work gets done. If you are a builder, you do that without being asked.