Terms and conditions

About this version

This is version 1.1 of the terms and conditions of Fulldev, adopted on October 2, 2026. This page is an English translation of the adopted Dutch text. You can download the Dutch text as a PDF.

The terms apply to an agreement when they were provided and declared applicable before or at the time it was concluded. Terms of an existing agreement are only replaced if the parties agree to this in writing.

If this translation differs from the Dutch text, the Dutch text applies.

Application and agreements

These terms apply to business assignments given to Fulldev for websites, software, design, hosting and ongoing service. By Fulldev we mean the supplier named with its official company details in the quote or order confirmation. The client acts in the course of a profession or business.

The quote, order confirmation and written client agreements take precedence over these terms. Price, content, term and any special guarantees are set out in those agreements. These terms apply when they were provided and declared applicable before or at the time the agreement was concluded. They replace terms of existing agreements only if the parties agree to this in writing.

Assignment and changes

An assignment is formed as soon as the client accepts the quote or order confirmation in writing, for example by email. A quote is valid for 14 days, unless it states otherwise.

Fulldev carries out the agreed work with care. Extra features, new requests and changes outside the agreed scope are additional work. Fulldev discusses the consequences for price and planning in advance; execution follows after the client's written approval. A fixed price remains valid for the agreed scope.

Cooperation and planning

The client provides the necessary information, content, access and feedback on time and appoints a contact person who can make decisions. The client ensures that the texts, images, data and other materials it supplies may lawfully be used.

A planning is an estimate, unless the parties agree a firm deadline in writing. Delays due to missing information, changed requests or dependencies are discussed as soon as possible. Fulldev may engage suitable third parties and remains responsible for its own agreements with the client.

Delivery and repair

Fulldev delivers the agreed result and gives the client the opportunity to check it. The client reports concrete deviations from the agreed scope as soon as possible. Fulldev repairs attributable errors within a reasonable period. New requests count as additional work.

Specific guarantees, availability percentages, response times and obligations of result apply if they have been agreed in writing. A maintenance or service package covers the work set out in the relevant agreement.

Ongoing service and hosting

For ongoing service and hosting, the content agreed with the client applies, as recorded in the quote, order confirmation or invoice. Work outside that agreement is agreed and invoiced separately in advance. Fulldev may change the content of an ongoing service and announces this in writing at least one month in advance. The client may end the service before the effective date of the change. Existing agreements about a fixed term or prepaid period remain in force, unless the parties agree otherwise or the client cancels because of the change.

Invoicing follows the agreed invoicing period. Hosting, platforms and other third-party services also depend on those providers. Fulldev discusses relevant limitations and outages and makes every effort to solve problems within its own control.

Price, payment and direct debit

Business prices exclude VAT, unless stated otherwise. The client pays within 14 days of the invoice date, unless a different term has been agreed. Discounts, installment payments and agreed prices remain in force according to the client agreement. A price change requires a written agreement or an existing agreed change arrangement.

Direct debit is used when a valid mandate is available for it. The client keeps its payment details up to date. After a failed direct debit the invoice remains due; the payment instructions with the invoice or reminder state how it is to be paid. An objection to an invoice is discussed as soon as possible; an undisputed part remains payable.

In the event of late payment, Fulldev sends a reminder and gives a reasonable opportunity to still pay. After that, Fulldev may suspend work and charge statutory commercial interest and permitted collection costs. Fulldev announces a suspension in advance and takes the consequences for the client into account.

Term and termination

The client can cancel ongoing service and hosting at any time by email. The service then continues until the end of the current agreed subscription period and is not renewed after that. With a fixed term, the service ends at the end of that term. A separately agreed cancellation arrangement takes precedence. Settlement follows the agreed end date and existing agreements.

If a project ends early, the work performed and the costs agreed in advance that can no longer be avoided are settled. The parties discuss the settlement and a reasonable handover of client material, access and data. Extra handover work is only carried out after agreement on scope and costs. A serious failure to perform may, after a written warning and a reasonable period for repair, be grounds to terminate the agreement, without prejudice to statutory rights.

Intellectual property and right of use

After full payment, the client receives a permanent right of use to the custom work made specifically for it, so that it can use, maintain and have it developed further itself. At the client's request, Fulldev transfers the intellectual property rights to this custom work to the client, insofar as those rights rest with Fulldev. For the transfer of copyrights, the parties record this in a separate written deed.

Fulldev provides the available source code and related project files to the client on request. These are not sent automatically. Extra work for migration, setup or explanation is agreed separately in advance; making the existing project code itself available carries no extra fee.

General tools, methods and reusable components remain Fulldev's. For these, the client receives the permanent right of use needed to use, maintain and further develop the custom work, also with the help of another service provider. Material, software and services of third parties are subject to the corresponding licenses. The client retains the rights to materials it supplies itself. Existing deviating agreements on ownership or use take precedence.

Confidentiality and personal data

The parties handle confidential information with care and use it only for the cooperation. They share it only with persons who need the information and are bound to appropriate confidentiality, or when the law requires it.

The parties make agreements about secure access, retention periods and the return or deletion of data upon termination. If Fulldev processes personal data on behalf of the client, the parties record the necessary agreements in a separate data processing agreement. The client remains responsible for the lawfulness of the data and instructions it supplies.

Liability

Fulldev is liable for direct damage caused by an attributable failure. The total compensation for related events is at most the agreed price of the relevant assignment, excluding VAT. For an ongoing service, the maximum compensation is the total the client paid for that service in the twelve months before the event that caused the damage. This amount also excludes VAT.

Fulldev is not liable for indirect damage, such as lost profits, loss of revenue or missed savings. These limitations do not apply in the event of intent or gross negligence by Fulldev, nor insofar as mandatory law prohibits a limitation. The client reports damage as soon as possible and, where useful, gives Fulldev the opportunity to fix the problem. The parties limit the damage as far as reasonably possible.

Force majeure

When an event beyond the reasonable control of a party temporarily makes performance impossible, the parties discuss an adjusted execution or planning. They inform each other as soon as possible and try to limit the consequences. Work that has been carried out is settled according to the agreement. If continuation is not reasonably possible, the parties discuss termination and settlement, without prejudice to statutory rights.

Law, disputes and language

Dutch law applies to the agreement. The parties first try to resolve a dispute together. If that fails, it is submitted to the court that has jurisdiction under the statutory rules, unless the parties agree another valid arrangement in writing.

The Dutch and English versions have the same intent. In the event of a difference in interpretation, the Dutch version applies, insofar as the parties have not agreed otherwise in writing and mandatory law permits this.

Company details

• Company name: Fulldev
• Chamber of Commerce number: 75854031
• VAT ID: NL002403627B79
• Address: Vismarkt 5a, 9712 CA Groningen
• Email: contact@full.dev