Senior Customer Success Manager / Client Lead: Build strong client relationshipsand help a technical agency grow

Why we’re hiring

Fulldev is growing. We have more clients, larger projects and new opportunities. We’re looking for someone to take responsibility for client relationships, giving Sil room to keep building the business.

You’ll be one of our first employees. You’ll influence how we work, how we help clients and how your role develops. You work directly with Sil and the people building our technical solutions.

What you’ll do

You make sure clients feel heard and that their questions lead to clear decisions and good execution. You know their ambitions, understand their challenges and think ahead.

• Build and maintain client relationships. You guide onboarding, stay in touch and meet clients regularly.
• Clarify client needs. You ask questions, set clear expectations and turn needs into requirements and actionable tickets.
• Set priorities. You recognise the difference between a small change, a support question and a new project.
• Develop commercial opportunities. You spot where Fulldev can add value, discuss the options and prepare proposals.
• Get things done yourself. You might record your screen to explain something or gather the information a developer needs to get started.
• Shape how we work. You help client communication, follow-up and collaboration grow with Fulldev.

Who you are

You combine an interest in clients with commercial judgement. You ask questions, keep track of commitments and take the initiative when something could be better. You work independently and actively seek out collaboration when needed.

• You have proven experience in customer success, account management or client relationships within a technical agency or SaaS business.
• You make technical possibilities understandable and connect them to a client’s goals.
• You recognise commercial opportunities and can explain why a solution is worth the investment.
• You’re interested in AI tools, SaaS and digital products. You’re curious and pick up new tools quickly.
• You communicate clearly and speak fluent Dutch and English.
• You’re practical and entrepreneurial. You move ideas forward and follow through.

Experience in web development or a digital agency is a plus. We’re aiming for a senior profile, but also welcome a strong mid-level candidate ready for more responsibility.

What you’ll find at Fulldev

A small team with direct communication and people who take responsibility. You’ll see the results of your work in client relationships, new projects and the development of the business.

• A gross monthly salary of €4,000 to €7,000, depending on your experience, seniority and agreed hours.
• A fixed-term contract with the prospect of a permanent position.
• A full-time role with plenty of independence and direct contact with Sil.
• Hybrid and flexible working, with an office in Groningen from January 2027 and meetings at client locations.
• The opportunity to influence our client approach and growth from an early stage.

We’ll discuss exact hours and additional employment terms during the introduction. Our intended start date is 1 January 2027.

Interested?

Contact Jochem at Digital Radicals. Send your CV or LinkedIn profile and briefly explain why this role suits you.