--- type: vacature translationKey: vacancy-senior-customer-success-manager title: Vacancy senior customer success manager | Fulldev Groningen description: Fulldev is looking for a senior customer success manager who takes our largest clients further, sells new ideas and fixes smaller requests with AI. role: Senior customer success manager order: 2 titleLine1: You take large clients further, titleLine2: from new idea to solution intro: Are you technical enough to fix things yourself, entrepreneurial enough to come up with the next idea before the client asks and commercial enough to win the client over? Then we are looking for you. facts: - label: Salary indication value: €5,000 - €7,000 - label: Office in Groningen value: 1 - 3 days per week - label: Hours value: 32 - 40 per week - label: Language value: Dutch and English application: email: contact@full.dev subject: Application senior customer success manager ask: which idea you set in motion for a client without them asking. case: You answer a real client question, pick up a small request and come up with an idea for one of our clients. --- ## What you will do One week you discuss with a large webshop what they want to achieve this quarter. The next week you use AI to put down a first version of their idea yourself, so they see right away how it will look. And in between you spot an opportunity the client had not seen yet, and work it out yourself. ### For clients You carry the relationship with our largest clients and take the lead in it. You know what is going on and do not wait for them to come to you with a question. Projects sit with the developers; the relationship is yours. - **Leading the relationship.** You are the fixed point of contact and raise what could be better yourself. - **Selling new ideas.** You see where a client can go further, work out a proposal and win the client over. Then you make sure it happens. - **Solving it yourself with AI.** You handle smaller requests yourself, through to launch. Real development work goes to a developer, with everything they need. ### Internal projects What you see at clients makes Fulldev itself better. - **Our apps.** You see what clients miss in Fulldev Sites and our other apps, and put it on the map together with the developers. - **How we work.** You improve how we help clients, from onboarding to the standing agreements with our largest clients. ## Who you are To us, senior is not about how many years you have worked with clients. It means you carry our largest clients independently, take the lead and come up with new ideas that you also sell. - You are entrepreneurial and commercial, and you dare to take the lead. - You work independently, but not alone: when you get stuck, you ask your team. Asking good questions is part of the job. - You have stood between client and technology before, for example at a digital agency, a webshop or a software company. - You are technical enough to fix things yourself in Shopify, a CMS, HTML and CSS, and you already use AI every day. - You speak and write Dutch and English well, and work at our office in Groningen one to three days a week. Culture is built at the same table. ## What you work with **Among others Fulldev Sites, Shopify, Claude, Notion and WhatsApp.** This is what we work with today; tomorrow that may be different. If you already know them, that is a nice bonus. At Fulldev, AI does the hands-on work: a new page, a change in the webshop, an analysis. You decide what needs to happen, have it built and check that it is right. That way you help a client today, not next week. ## Why Fulldev ### Where we are going We are building Fulldev into the development company that the biggest brands with a mission want to work with, in Europe and the United States. Today we already work for brands such as TEVEO, O'Neill and Skantrae. We are only at the start; join now and you help build it. ### AI and development Few companies combine such deep knowledge of AI with ten years of development experience, and so also know what happens behind the scenes. Together that is a rocket: with AI, you as a customer success manager handle yourself what used to end up on a developer's list. That is why we are not looking for an account manager who passes things on, but for someone who handles it and takes the client further. ### How we work Building matters more than meetings. Version 1 teaches more than ten brainstorming sessions, and 80% today beats 100% never. Making mistakes is allowed. Hiding them is not. And we build as if the company were our own. ## What you get with us - A salary indication of €5,000 to €7,000, based on what you can do. - 32 to 40 hours a week, at the times you are at your best. - A seat at the table: as one of the first in the team, you help decide where Fulldev goes. - Our full AI setup, from your first day. - Grow as fast as you show you can, up to leading a team of your own. No clock-watching and no paperwork: what matters is that the work gets done. If you are a builder, you do that without being asked.