---
type: vacature
translationKey: vacancy-customer-success-manager
title: Senior Customer Success Manager / Client Lead | Fulldev Groningen
description: Build client relationships and help a growing technical agency. Fulldev is hiring a Senior Customer Success Manager / Client Lead. Salary €4,000 to €7,000.
role: Senior Customer Success Manager / Client Lead
order: 2
titleLine1: Build strong client relationships
titleLine2: and help a technical agency grow
intro: You understand what a client needs, turn a good conversation into a concrete plan and spot commercial opportunities. At Fulldev, you become the main point of contact for clients and help build the next stage of the business.
facts:
  - label: Gross monthly salary
    value: €4,000 - €7,000
  - label: Location
    value: Hybrid · Groningen from January 2027
  - label: Hours
    value: Full-time · hours to be agreed
  - label: Language
    value: Dutch and English
application:
  email: jochem@digitalradicals.nl
  subject: "Application: Senior Customer Success Manager / Client Lead at Fulldev"
  contact:
    name: Jochem de Josselin de Jong
    phoneHref: tel:+31643028468
  process:
    intro: Send Jochem your CV or LinkedIn profile and briefly explain why this role suits you. Three conversations follow.
    steps:
      - title: Meet Jochem
        description: You start with an introductory conversation with Jochem from Digital Radicals.
        people:
          - Jochem de Josselin de Jong
      - title: Talk with Sil
        description: You meet the founder of Fulldev to discuss the role, our clients and how you can help the business grow.
        people:
          - Sil Veltman
      - title: Your first five months
        description: In the final conversation, you give a short presentation. What would your first five months at Fulldev look like? We discuss your approach, the opportunities you see and what you need.
---

## Why we’re hiring

Fulldev is growing. We have more clients, larger projects and new opportunities. We’re looking for someone to take responsibility for client relationships, giving Sil room to keep building the business.

You’ll be one of our first employees. You’ll influence how we work, how we help clients and how your role develops. You work directly with Sil and the people building our technical solutions.

## What you’ll do

You make sure clients feel heard and that their questions lead to clear decisions and good execution. You know their ambitions, understand their challenges and think ahead.

- **Build and maintain client relationships.** You guide onboarding, stay in touch and meet clients regularly.
- **Clarify client needs.** You ask questions, set clear expectations and turn needs into requirements and actionable tickets.
- **Set priorities.** You recognise the difference between a small change, a support question and a new project.
- **Develop commercial opportunities.** You spot where Fulldev can add value, discuss the options and prepare proposals.
- **Get things done yourself.** You might record your screen to explain something or gather the information a developer needs to get started.
- **Shape how we work.** You help client communication, follow-up and collaboration grow with Fulldev.

## Who you are

You combine an interest in clients with commercial judgement. You ask questions, keep track of commitments and take the initiative when something could be better. You work independently and actively seek out collaboration when needed.

- You have proven experience in customer success, account management or client relationships within a technical agency or SaaS business.
- You make technical possibilities understandable and connect them to a client’s goals.
- You recognise commercial opportunities and can explain why a solution is worth the investment.
- You’re interested in AI tools, SaaS and digital products. You’re curious and pick up new tools quickly.
- You communicate clearly and speak fluent Dutch and English.
- You’re practical and entrepreneurial. You move ideas forward and follow through.

Experience in web development or a digital agency is a plus. We’re aiming for a senior profile, but also welcome a strong mid-level candidate ready for more responsibility.

## What you’ll find at Fulldev

A small team with direct communication and people who take responsibility. You’ll see the results of your work in client relationships, new projects and the development of the business.

- A gross monthly salary of **€4,000 to €7,000**, depending on your experience, seniority and agreed hours.
- A fixed-term contract with the prospect of a permanent position.
- A full-time role with plenty of independence and direct contact with Sil.
- Hybrid and flexible working, with an office in Groningen from January 2027 and meetings at client locations.
- The opportunity to influence our client approach and growth from an early stage.

We’ll discuss exact hours and additional employment terms during the introduction. Our intended start date is **1 January 2027**.

## Interested?

Contact [Jochem at Digital Radicals](mailto:jochem@digitalradicals.nl?subject=Application%20Senior%20Customer%20Success%20Manager%20at%20Fulldev). Send your CV or LinkedIn profile and briefly explain why this role suits you.